Privacy Policy

This Privacy Policy explains how Big Rooflights collects, uses and protects your information when you
use our website.

Website: bigrooflights.com
Business address:
Unit 11, Orbital 25 Business Park
Dwight Road, Watford
WD18 9DA

Email: sales@bigrooflights.com
Phone: 020 8156 7290

1. Who We Are

Big Rooflights is a UK-based supplier of rooflights and glazing products. We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following information:

Information you provide to us

When you:

Fill in a contact form
Request a quote
Make an enquiry
Sign up to emails or marketing
Contact us by phone or email

We may collect:

Name
Email address
Phone number
Address or project location
Any information included in your message

Automatically collected information

When you browse our website we may collect:

IP address
Browser type and version
Pages visited and time spent on the site
Device type
Referring website

This data helps us improve website performance and user experience.

3. How We Use Your Information

We use your data to:

Respond to enquiries and provide quotes
Provide customer support
Process orders or requests
Improve our website and services
Send relevant marketing communications (only if you opt in)
Meet legal and regulatory requirements

We will only use your data where we have a lawful basis to do so under UK GDPR.

4. Lawful Bases for Processing

We rely on the following legal bases:

Consent – when you opt in to marketing communications
Contract – to respond to enquiries and supply products/services
Legitimate interests – to improve our services and website
Legal obligation – where required by law

5. Cookies

Our website uses cookies and similar technologies to:

Make the website function properly
Analyse website traffic
Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

A separate Cookie Policy may be provided for full details.

6. Marketing Communications

We may send marketing emails if you:

Opt in via a form, or
Become a customer and have not opted out

You can unsubscribe at any time by:

Clicking the unsubscribe link in emails, or
Contacting us directly.

7. How We Store and Protect Your Data

We take reasonable technical and organisational measures to protect your data, including:

Secure website hosting
Encrypted connections (SSL)
Restricted access to personal data

We retain personal data only as long as necessary for the purposes it was collected.

8. Sharing Your Data

We do not sell your personal data.

We may share data with trusted third parties where necessary, including:

Website hosting providers
Email and CRM systems
Analytics providers
Delivery or logistics partners (where applicable)

All third parties are required to keep your data secure and use it only for specified purposes.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data transfer (data portability)
Withdraw consent at any time

To exercise your rights, contact us at:
sales@bigrooflights.com

You also have the right to complain to the Information Commissioner’s Office (ICO).

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy policies or content.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Big Rooflights
Unit 11, Orbital 25 Business Park
Dwight Road, Watford
WD18 9DA